CRM Support

Our unique approach to support goes much further than the traditional telephone helpdesk. For example, our system reviews and knowledge workshops equip your users to find better ways of using your systems and challenge you to seek more profitable working practices. 

We like to challenge ourselves, too. Our team of qualified support professionals maintain a continuous training programme to hone the skills you rely on. 

How it works

Our support packages are based on a time used basis and is billed in 15 minute increments. The time can be used for any purpose, advice, help or customisation work. The cost of a support contract is determined by the amount of time purchased in advance. 

We provide an initial response within 30 minutes for critical tickets with a proposed action and resolution being posted within 2 working hours. Other tickets will be acknowledged within a maximum of 4 hours with a proposed action and resolution timescale being posted the same day. 

Webcurl provide help-desk support via telephone, e-mail and the online portal during the hours of 9.00am to 5.00pm UK time (excluding weekends and days which are public holidays in England). 

Telephone Helpdesk 
Direct access to our experts all trained to support our suite of solutions and ready to solve your system problems. The team can be contacted 9.00 am - 5.30 pm, Monday to Friday. 

 

Remote Support 
We can diagnose and solve problems faster with secure, remote access into your systems. Most system updates and enhancements are possible using our remote access technology. 

 

System Reviews 
Make your system works harder for you with regular 'challenge sessions' conducted at the start of your contract and at regular intervals thereafter. 

 

Knowledge Workshops 
You'll have access to complimentary training sessions that share system best practice with your system administrators and employee users. 

 

Implementation 
Support is available for the installation of all our CRMs whether it is your first one or migrating from a previous system causes you no stress. 

 

Solution News 
Stay informed of software developments that may give you a competitive advantage through regular support reviews. 

We believe in delivering CRM software that fully supports the goals of your business. Please contact us to discuss your specific requirements and request information on our support offerings.