East Hampshire Council

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Illustration accompanying blog post. Country road in front of an old stone house on the left. Light yellowy green trees surrounding. East Hampshire District council Logo.

Webcurl worked with East Hampshire District Council to deploy a system that would provide a cost effective solution to their need for a new web portal, integrating with their existing CRM system. To read the full case study, download by completing the form.

The Challenge 

When the time came to renew East Hampshire Council's Microsoft portal contract, pricing model changes meant that it was no longer affordable to continue to use the Microsoft solution to power the councils My Account offering.  

The council needed to urgently look for an affordable alternative technology that could deliver intuitive web forms that integrated with the Microsoft Dynamics CRM system. 

Ross in the Digital Design Team explains; 

“The selection and deployment of a new system had to be completed before the pricing model changed, so we had to act quickly. That was one reason for going with something off the shelf. We also felt that we needed a solution that could be developed and supported going forwards without exposing issues around the depth of support or succession planning.” 

The Solution 

Having looked at a number of Web Portal solutions during the CRM purchasing process, the council had a good idea of the scope of its requirements. It approached Webcurl. 

Samantha Cardwell, CRM Analyst at East Hampshire District Council, says;  

“Our website team recommended Webcurl. They had been using Webcurl for the Drupal open-source website for our own council website and the website of Havant Borough Council, the council with which we share some back-office functions and services. Our team said Webcurl offered good support, they responded quickly to requests and they were very positive.” 

The replacement portal solution connected to the existing Microsoft Dynamics CRM installation. The portal has the same look and feel as the main East Hampshire website. 

The Outcome  

“From our perspective it involved very little effort,” says Ross, “and come go-live we didn’t have anyone who wasn’t able to login, so that was very helpful. Users could login as normal – so they just got the improvements! In the end, the go-live was anticlimactic. It exceeded our expectations. 

The improvements that Webcurl delivered have slashed the number of support calls and complaints the council receives from website users. Samantha estimates these inbound calls have been reduced by 90%. 

One unexpected benefit has been the increased collaboration within the council. “We are working more with the website team now and we would like to get our voices heard more. At the moment, we have several portals across the different council operations and my ultimate vision would be to have a single portal for everything.” 

The council also cites another compelling reason: “It made sense to have a portal that would allow us to reuse our existing in-house skillsets”, The council team can now confidently plan future developments without worrying about it becoming prohibitively expensive. 

If you want to find out more about the implementation and outcomes of the new Web portal, including more benefits the council are now taking advantage of and the significant savings the council made. To read the full case study, download by completing the form on this page.

Download Case Study

Testimonial

“From our perspective it involved very little effort,” says Ross, In the end, the go-live was anticlimactic. It exceeded our expectations."

Ross Morley - Digital Designer, Customer Solutions 

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