Need some insurance for your Drupal site? Webcurl’s dedicated support team can ensure the continual success of your Drupal project post go live by providing help and advice to your web team.
We offer our support customers:
- A helpdesk that is constanly manned during business hours
- A guaranteed service level agreement (SLA)
- Multiple ways to report tickets (web, email and phone)
- Advice as well as bug fixing
- Security patching and upgrades
It doesn't matter if your site was developed by us, in-house or by another 3rd party, we are happy to support any Drupal site.
Our support packages are based on a time used basis and is billed in 15 minute increments. The time can be used for any purpose, advice, help or customisation work. The cost of a support contract is determined by the amount of time purchased in advance. Please contact us for more details on our support packages.
Webcurl provide an initial response within 30 minutes for critical tickets with a proposed action and resolution being posted within 2 working hours. Other tickets will be acknowledged within a maximum of 4 hours with a proposed action and resolution timescale being posted the same day.
Webcurl provide help-desk support via telephone, e-mail and the online portal during the hours of 9.00am to 5.00pm UK time (excluding weekends and days which are public holidays in England).
Also available to our supported customers is the continuous update service for Drupal. Our service ensures worry free evenings for your security team by ensuring a speedy deployment of any security release notified by the Drupal security team.