Dynamics 365 CRM

Microsoft Dynamics 365 offers traditional CRM functionalities with a variety of solutions that are suitable for all organisation types. Flexible and customisable to suit your business requirements, Dynamics 365 presents a user-friendly interface that provides your team with everything they need to do their job, ultimately improving your customer service and engagement with ease.

Features of Dynamics CRM

 

Dynamics 365 CRM offers a range of features including:

  • Easy Use Dashboard

  • Drag and Drop functionality

  • Mobile Capabilities

  • Editable Grids

  • Intelligent Search Engine

  • Variety of App Modules

  • Outlook Integration

  • PowerBI Integration

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Dynamics

Benefits of Dynamics 365 CRM

Enhanced Performance Tracking

The Dynamics dashboard enables your team to set targets and track progress on an individual and business wide basis with access to all the essential data they should need to deliver excellent customer service.

 

Cloud-based

Dynamics’ cloud-based nature provides flexibility of access. With its web-based interface, all users need is an internet connection in order to work and engage with the CRM; resulting in your team achieving tasks anytime, anywhere.

 

Helps focus on Achievements & Improvements

The solution allows your team to set targets and monitor how close you are to reaching them. Visual representations of your achievements or to show where improvements are needed can be created.

Tailored solution

With its own dedicated app store, a variety of extensions and plugins are available to help you tailor your solution to your required business needs. Take advantage of the embedded Microsoft Office capabilities, such as Advanced Outlook integration, to enhance your customer service.

 

Flexible and Customisable

Designed in a way to allow your own customisation and personal touch, Dynamics provides endless flexible capabilities- you can always go back and modify, improve, add or remove features as you see fit.

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