Enhancing Council Services with Copilot Studio: Abandoned Vehicle Integration
We’ve enhanced our Co-pilot agent to make reporting local council issues faster and more intelligent. Using Abandoned Vehicles as an example, this video demonstrates how the chatbot can deliver accurate, tailored guidance in response to citizen queries.
In this scenario, a resident seeks general information about abandoned vehicles. The Co-pilot agent retrieves relevant content from the council’s website and presents it in a clear, concise format. Because the agent understands the context of the query, it can also suggest related actions, such as asking, “Would you like to report an abandoned vehicle?”
To support the submission of a new report, the agent provides an interactive map showing existing cases, helping users avoid duplication. For new reports, users can drop a pin to mark the location, add a description, upload images, and submit the details. Mapping tools such as Azure Maps, Esri, and Ordnance Survey can be integrated to improve location accuracy. Once submitted, the agent generates a case summary and displays a reference number for tracking.
Behind the scenes, the report is automatically pushed into the council’s back-office system via Microsoft Power Platform. Key information including location, description, and images is securely stored to support resolution and future tracking.
This upgrade transforms a simple enquiry into a fully traceable workflow, enhancing the user experience, improving data quality, and increasing operational efficiency.