Enhancing Council Services with Copilot Studio: Waste Collection Integration
Delivering efficient, citizen-focused services is at the heart of every council’s mission. In our latest video from the Enhancing Council Services with Copilot Studio series, we showcase how councils can seamlessly integrate third-party systems into their AI agents, making everyday tasks quicker and easier for residents.
Checking Your Next Bin Day with AI
The demonstration begins with a simple query: “When is my next bin day?”
- The AI agent prompts the user to enter their postcode and house number.
- Within seconds, it returns a full list of bin types (general waste, recycling, garden waste, etc.) along with their next scheduled collection dates.
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The process is quick, simple, and efficient—removing the need for residents to search through council websites or call helplines.
Powered by Third-Party APIs
This example uses the Bartec API, a widely adopted system for waste collection management. Importantly, Copilot Studio supports other providers too, such as Whitespace, ensuring flexibility for councils regardless of their existing infrastructure.
By connecting directly to these systems, councils can:
- Provide real-time, accurate information to residents.
- Reduce call centre demand and manual queries.
- Enhance digital engagement with a modern, AI-driven interface.
Why This Matters
Integrating services like waste collection into AI agents isn’t just about convenience, it’s about building trust and accessibility. Residents get the answers they need instantly, while councils benefit from streamlined operations and improved service delivery.
If your council is exploring ways to connect AI agents to third-party systems—whether for waste collection or other services—we’re here to help. Get in touch to learn how Copilot Studio can transform your citizen services.