Why Webcurl Support?
Our unique approach to support for government organisations goes beyond a traditional telephone help desk. The team adopts a multi-channel support approach via telephone, email, & online portal for government officials and departments. We don't just provide expert technical assistance through our 1st, 2nd, & 3rd line support tiers tailored to the needs of government entities. Through system reviews & knowledge workshops designed specifically for government contexts, we challenge our clients' existing practices, empowering them to get the most out of their digital solutions.
Testimonials
See what our clients have to say
"Collaborating with Webcurl and LocalGov Drupal allowed us to design, build, and develop our Council website and four micro-sites at the cost equivalent of two in-house developers over two years."
Hannah Brunt
Former Project Transformation Manager
"Webcurl understand the needs of Milton Keynes City Council. I think the rapport and the relationship we have with the team has played an integral part in Milton Keynes's digital success"
Tina Surti
Digital Communications Manager
“Since the successful launch of the first Secure Areas Module with Webcurl, we have now developed two additional areas for schools with even greater levels of security”
Tina Surti
Digital Communications Manager
“From our perspective it involved very little effort. In the end, the go-live was anticlimactic. It exceeded our expectations.”
Ross Morley
Digital Designer for Customer Solutions
“I would definitely recommend Webcurl and the system – in fact, I already have! Another EBP from a neighbouring London borough will be coming to take a look at it in the new year.”
Chloe Dalton
Interim Manager – Preparation for work team
“We were very impressed with Webcurl. The team were very responsive… and very professional and on the case.”
David Burgess
Senior Manager
"I wanted to take a moment to thank the Webcurl team for their work on improving our website's accessibility. The improvements have taken our Silktide accessibility ranking from 201st to 26th. Great work!"
Former Head of Digital
“There was a module in LocalGov Drupal which was out-of-the-box and when not developed didn’t quite fit. Working with Webcurl we were able to bring that to what we needed it to be.”
Lizzi Cox
Senior Digital Services Officer
"We appreciate how responsive the Webcurl team have been and that they are always on hand to help and solve tasks quickly."
Lizzi Cox
Senior Digital Services Officer
Benefits of Webcurl support for the public sector
Discover the benefits of Webcurl Support & how our unique omnichannel approach goes above & beyond the traditional help desk
Timely & responsive
Webcurl are always on hand to resolve problems quickly, any critical tickets are addressed in 30 mins, and proposed action in 2 hrs. Medium priority tickets are acknowledged within 4 hrs, action/resolution time scale provided same day
Expert technical assistance
Our team of qualified support professionals have years of experience within public sector digital services and maintain a continuous training programme to hone the technical skills you rely on
Efficient multi-channel support
We offer support via phone, email, & an online portal. Our dedicated team is on hand Monday to Friday from 9:00 am to 5:30 pm
System reviews
We conduct regular 'challenge sessions' to help you find ways to optimise your council's system processes. Sessions are available at the start of your contract & at regular intervals thereafter
Stay up to date with developments
We consistently stay up to date with the latest software developments & trends that can help you to further your council's digital transformation goals through regular support reviews
Knowledge workshops
Gain access to complimentary training sessions that share best practice tips with your council's system administrators & users
Our products
Explore our extensive product range for government organisations & discover a wide variety of solutions tailored to address your unique digital needs & goals
LocalGov Drupal Support
LocalGov Drupal is an open-source CMS platform designed for local authorities. The platform enables councils to deliver a better digital experience for residents, improve service outcomes, & save money. Webcurl are on hand to provide you LGD support from our dedicated help desk via telephone, e-mail and online portal during the hours of 9.00 am to 5.00 pm UK time
Dynamics 365 Support
Dynamics 365 is a portfolio of intelligent business applications that empowers organisations to efficiently handle data, optimise stakeholder engagement, streamline financial operations, and expedite issue resolutions. Webcurl are on hand to provide you Dynamics 365 support from our dedicated help desk via telephone, e-mail & online portal during the hours of 9.00 a.m. to 5.00 p.m. UK time
Self-Serve Support
Webcurl Self-Serve is a web form solution designed to bridge the gap between your organisation & its stakeholders. Create bespoke forms that allow users to submit requests that feed directly into your back-office system & automatically generate cases. With Webcurl Self-Serve, stakeholders can conveniently engage with your organisation via user-friendly web forms for a wide array of services including road management, street cleaning requests & more. Webcurl are on hand to provide you with Self-Serve support from our dedicated help desk via telephone, e-mail & online portal during the hours of 9.00 am to 5.00 pm UK time
V.A.S Support
The Webcurl Voice Assistant Search Accessibility Plugin is a feature that enables stakeholders to search websites using any smart device. Designed to improve user experience, increase engagement, reduce telephone traffic, & most importantly ensure that all users have equitable access to government services & information. Webcurl are on hand to provide you VAS support from our dedicated help desk via telephone, e-mail & online portal during the hours of 9.00 am to 5.00 pm UK time
PowerBI Support
Power BI is an impressive business analytics platform that provides visually engaging & interactive insights, empowering your organisation to make quick & informed organisational decisions. The collection of software services, apps & connectors works to transform your data into a variety of visual reports & dashboards accessible through a user-friendly interface. Webcurl are on hand to provide you PowerBI support from our dedicated help desk via telephone, e-mail & online portal during the hours of 9.00 am to 5.00 pm UK time
Power Automate Support
Power Automate is a service that focuses on helping users automate mundane, manual processes between Microsoft products. The service helps government entities improve productivity by allowing users to create automated workflows between apps & services to synchronise files, get notifications, collect data, & more. Webcurl are on hand to provide your council with Power Automate support from our dedicated help desk via telephone, e-mail & online portal during the hours of 9.00 am to 5.00 pm UK time
Power Platform Support
Microsoft Power Platform is an innovative low-code application development software specifically designed to enable anyone to build mobile & web apps. This robust low-code development platform offers a comprehensive suite of services, connectors, automations, & a versatile data platform. Webcurl are on hand to provide your organisation with Power Platform support from our dedicated help desk via telephone, e-mail & online portal during the hours of 9.00 am to 5.00 pm UK time
Let's have a chat
Since 2008 Webcurl have been on hand with expert advice, development and support for our clients to enhance their digital transformation goals.
To find out how Webcurl can help you fill in our contact form and one of our digital experts will be in touch as soon as we can.